BIG NEWS: Direct Diabetes Now Accepts Cigna Commercial Insurance

Managing diabetes is already a full-time job. Getting the supplies you need should not become another one.

As someone living with diabetes, you may know the routine all too well: calling the pharmacy, sitting on hold, learning that your CGM sensors are backordered, discovering that your prescription needs another approval or worrying that you will run out of pump supplies before the next order is ready.

Direct Diabetes has an important announcement that could make the process much easier:

Direct Diabetes is now contracted with Cigna commercial insurance.

Eligible Cigna members can now contact Direct Diabetes to find out whether their continuous glucose monitor and insulin pump supplies can be shipped directly to their homes.

Instead of repeatedly dealing with pharmacy delays and confusing insurance requirements on your own, you can work with a diabetes-supply company that helps manage the process from beginning to end.

This Is Big News for Arizona Patients

Cigna is a major source of employer-sponsored health coverage in Arizona. According to KFF’s 2024 insurance market data, Cigna is Arizona’s third-largest insurer in the fully insured large-group market, covering 42,191 members and representing 10% of that market. (KFF)

That means thousands of Arizona employees and their family members may now have another option for obtaining their diabetes technology and supplies.

If you have Cigna commercial insurance, Direct Diabetes can check your benefits and determine whether your plan allows you to receive covered supplies through a durable medical equipment provider.

Diabetes Supplies Should Not Be This Complicated

People who do not live with diabetes may not understand how stressful supply problems can be.

A delayed shipment is not simply an inconvenience. It can mean rationing sensors, extending an infusion set longer than recommended, repeatedly checking glucose with fingersticks or scrambling to find backup supplies.

You may have experienced:

• A pharmacy telling you your CGM is out of stock

• Conflicting information about whether your supplies are covered

• Repeated requests for prescriptions or medical records

• Unexpected copays

• Prior-authorization delays

• Long calls between your doctor, pharmacy and insurance company

• Worry about running out before your next refill

  
  

When you rely on a CGM or insulin pump every day, you should not have to become an insurance expert just to obtain the supplies your doctor prescribed.

Let Direct Diabetes Help

Direct Diabetes has been helping people obtain diabetes supplies for more than 30 years.

Our team can help:

• Verify your Cigna insurance benefits

• Determine which CGM and pump products may be covered

• Explain your estimated out-of-pocket cost

• Coordinate prescriptions and required documentation

• Communicate with your healthcare provider when additional information is needed

• Ship eligible supplies directly to your home

• Provide access to real people who can answer your questions

• 
  

You do not have to spend hours trying to figure out whether your supplies should go through the pharmacy benefit or the durable medical equipment benefit. Our team can research your specific plan and explain your available options.

Which Supplies May Be Available?

Depending on your Cigna plan, medical necessity and product eligibility, Direct Diabetes may be able to provide supplies for commonly prescribed diabetes technology, including:

• Continuous glucose monitors

• CGM sensors

• CGM transmitters and receivers

• Insulin pumps

• Infusion sets

• Pump cartridges and reservoirs

• Other covered diabetes testing and supply products

• 
  

Coverage varies by plan. Some products may still be processed through a pharmacy benefit, while others may be available through a durable medical equipment supplier.

The easiest way to know is to let Direct Diabetes check.

Already Using a CGM or Insulin Pump?

You do not necessarily have to wait until your current prescription expires to contact us.

If you currently use a CGM or insulin pump and have Cigna commercial insurance, call Direct Diabetes before your next supply order. We can review your benefits, determine whether we can provide your products and explain what would be required to transfer your supply service.

If you are just starting on a CGM or insulin pump, we can also work with you and your healthcare provider to help coordinate the initial order.

Spend Less Time Chasing Supplies

Diabetes already requires constant planning.

You have to think about glucose readings, meals, medications, exercise, appointments, prescriptions and what happens when technology stops working as expected.

Getting your next box of sensors or infusion sets should be the easy part.

If you have Cigna commercial health insurance, call Direct Diabetes today to find out whether your CGM or pump supplies can be delivered directly to your home.

Let us deal with the insurance process so you can spend less time chasing supplies—and more time living your life.

Call Direct Diabetes: 480-998-5551

Visit: DirectDiabetes.com

Coverage, authorization requirements, product availability and patient costs vary by individual Cigna plan. Verification of benefits does not guarantee payment or coverage.